Lost/Stolen /Damaged Passports

A Jamaican passport is one of the most important identity documents one can possess and therefore it must be kept in a safe place at all times. Once a passport has been reported lost or stolen, it is no longer valid and should not be used for travel. This is to ensure that it is not used for fraudulent purposes. Attempted use of a passport that was reported lost or stolen may result in difficulties and or delays at ports of entry.


Reporting a lost or stolen passport 

If your passport goes missing by any means a formal report should be made to PICA’s Investigation and Surveillance Unit or, in the case of persons overseas, the nearest Jamaican Consulate/Mission and the Police as well. This is extremely important to assist PICA in safeguarding your identity and is the first step in getting a replacement passport. Please note that exhaustive enquiries will be made before a replacement passport is issued. If you need to travel urgently, please contact PICA’s Customer Services Unit for further information.


Damaged Passports 

Damaged passports must be presented to PICA’s Customer Service Unit for examination and advice before further use. It is a breach of the Passport Act if a passport is wilfully damaged or mutilated, therefore additional investigations may be carried out to determine how the damage occurred.